This Refund Policy explains how cancellations, rescheduling requests, refund requests, and non-refundable items are handled for bookings made through Red Rabbit Travel.
Covered Services: airport transfers, private charter services, one-day tours, customized travel plans, and selected travel products displayed on this website.
Important: Tickets, hotel bookings, attraction reservations, and other third-party items that have already been confirmed or purchased may be non-refundable or only partially refundable.
1. Standard Cancellation Rules
- Cancellations made 7 days or more before the service date: eligible for a full refund, unless non-refundable third-party costs have already been incurred.
- Cancellations made 3 to 6 days before the service date: partial refund may be provided after deducting booking, coordination, and any committed third-party costs.
- Cancellations made within 48 hours of the service date, no-show cases, or same-day cancellations: generally non-refundable.
2. Customized Services
For tailor-made trips, private itineraries, peak-season products, and services that require manual coordination or advance purchase of third-party resources, the refundable amount depends on the actual costs already incurred and supplier policies.
3. Rescheduling
Rescheduling requests are subject to availability. Where resources remain available, we will try to accommodate one reasonable date change. Additional charges may apply if the new date falls on a higher-rate period or requires new third-party bookings.
4. Force Majeure and Operational Changes
If a service is materially affected by force majeure, severe weather, road closures, safety issues, or other operational circumstances beyond reasonable control, we will communicate available options such as rescheduling, route adjustment, service substitution, partial refund, or refund of the unused service portion where appropriate.
5. Refund Processing Time
Approved refunds are generally processed back to the original payment method within 7 to 14 business days. Actual arrival time may depend on the payment channel, card issuer, bank, or payment institution.
6. How to Request a Refund
To request a cancellation or refund, please contact us with your order number, product name, service date, and contact details via email at zhanzhaoxing11@gmail.com or through the customer contact channel shown on this website.
7. 中文说明
赤兔约行网站上的机场接送、包车、一日游、定制行程及其他旅游产品，均适用本退款政策。一般情况下，出行前 7 天以上取消可申请退款；出行前 3 至 6 天取消，可在扣除已产生的协调费用或第三方已确认成本后退款；出行前 48 小时内取消、当日取消或未按约到场，通常不予退款。已购买的门票、酒店、景点预约及其他第三方资源，如已确认或不可退，将以实际供应商规则为准。审核通过后的退款通常会在 7 至 14 个工作日内原路退回。